Items ordered from Slay It Queen will be dispatched by air freight. However, Due to high demand, international shipping may take 10 to 20 working days for delivery, depending on the destination country or it may take longer. Have no fear we will keep you informed every step of the way. If your product does not arrive within 20 working days please contact us so that we can make extra inquiries on your behalf.
When you take delivery of a product that was purchased on slayitqueen.com, and you are not satisfied that the item is as described or is defective, you can contact Slay It Queen to determine a resolution. A full refund can then be requested, or you can keep the item for a partial refund as per our discussed mutual agreement based on photographic evidence. You can submit an application for a reimbursement up to 15 days after the order has been received.
Please carefully measure your body according to the size chart provided for that item as sizes may differ for different garments and please do not order your size according to habit. Please do not order several different sizes of the same garment and then try to obtain a refund for the ones that don't fit. For these reasons, we have a policy of the buyer paying for return shipping.
If the Item is as described but you no longer want it, we cannot provide a refund. If your order does not arrive due to reasons within your control such as giving Slay It Queen the wrong shipping address, we cannot provide a refund. If your order did not arrive due to factors beyond our control, we cannot provide a full refund. If you order several sizes of the same garment and try to return the ones that don’t fit, we cannot provide a refund.